I really don't like to think I am a pain in the ass and a complainer, so I'm going to run this by you all first to see what you think about it.
Today I just received a laser from a seller on this site and to say I was disappointed in the packing job is pretty much an understatement. But since this is the first time I received something from anyone here, I guess maybe I should check to see if this is just par for the course or not. Honestly, I have revceived LOTS of shipments of other merchandise, and personally believe this is quite unacceptable, but willing to give anyone the benefit of the doubt.
So here's what I got today:
As you can see, the envelope split in a couple of places and you can even see the laser peeking out of the corner. It's a miracle it didn't just drop out of that envelope. The wrapping around the unit itself was minimal, at best, and the front of the unit housing the diode was pretty much completely unprotected from bumps during shipping. I guess that pastic wrap was some sort of bubble wrap (just barely), but it didn't do anything at all for the front of the unit, which I would think would be the most fragile area, thereby needing the MOST protection.
There was nothing else in that envelope, so I'm assuming it was shipped with the battery inside of the unit. Which I don't think was a real good idea. Could have made for an exciting time at the post office had it been triggered while being handled there.
So is this supposed to be a fragile piece of equipment, or can these units typically take this kind of abuse without suffering damage? I have spent quite a bit of time reading on this forum, and can recall some people lamenting that dropping their laser proved to be it's demise, so I'm guessing they ARE rather fragile compared to something like a bowling ball.
And lastly, if you were in my shoes and received what I just recieved shown above, how would YOU feel about it concerning the quality of workmanship of the seller if this is the way he packs such a shipment?
Your opinions are solicited. I'm not taking it out of that plastic wrap until I figure what I should do at this point. So no, I don't know if it still works or not.
Today I just received a laser from a seller on this site and to say I was disappointed in the packing job is pretty much an understatement. But since this is the first time I received something from anyone here, I guess maybe I should check to see if this is just par for the course or not. Honestly, I have revceived LOTS of shipments of other merchandise, and personally believe this is quite unacceptable, but willing to give anyone the benefit of the doubt.
So here's what I got today:
As you can see, the envelope split in a couple of places and you can even see the laser peeking out of the corner. It's a miracle it didn't just drop out of that envelope. The wrapping around the unit itself was minimal, at best, and the front of the unit housing the diode was pretty much completely unprotected from bumps during shipping. I guess that pastic wrap was some sort of bubble wrap (just barely), but it didn't do anything at all for the front of the unit, which I would think would be the most fragile area, thereby needing the MOST protection.
There was nothing else in that envelope, so I'm assuming it was shipped with the battery inside of the unit. Which I don't think was a real good idea. Could have made for an exciting time at the post office had it been triggered while being handled there.
So is this supposed to be a fragile piece of equipment, or can these units typically take this kind of abuse without suffering damage? I have spent quite a bit of time reading on this forum, and can recall some people lamenting that dropping their laser proved to be it's demise, so I'm guessing they ARE rather fragile compared to something like a bowling ball.
And lastly, if you were in my shoes and received what I just recieved shown above, how would YOU feel about it concerning the quality of workmanship of the seller if this is the way he packs such a shipment?
Your opinions are solicited. I'm not taking it out of that plastic wrap until I figure what I should do at this point. So no, I don't know if it still works or not.
When I pack I just make sure it feels fluffy. I could have gone with more bubble wrap but if you put too much the package can rip a little easier. I do stand behind my products. I have even taken things back just because sombody made a quick decision and spent money they should not have. Play with it and if you have any problems or don't feel comfortable with it send her home and I can exchange it for something else or give you a refund. My main goal is that everyone is happy with my units.:beer:
I have not had any problems with the packages being ripped like this yet but I may start using some packing tape around the envelope to keep that from happening. The flat rate shipping from USPS is a great deal. Plus it comes with tracking that goes right into your Paypal. It also makes it easy for me I can just print the label and give it to the post man instead of having to travel to the post office.
