I did finally get a chance to speak with the higher-ups at WL about my issue today (yes, on Sunday believe it or not). We had a good heart-to-heart about why it took so long to respond and they have resolved the issue to my satisfaction at this point. (Please don't ask for details but they did...
I haven't gotten a response back from WL yet about the crooked lens issue. I'll give them a day or two to clear out any leftover support issues from the holidays before I really get on them.
I was able to successfully bond my wire support by injecting hot glue all the way into the laser diode's...
Thanks for linking the photo, ZapU - I now understand how to do it next time.
I forgot to mention that my educated guess at the reason that the lens hat was stuck in the first place is because someone at WL must have actually grabbed the outer threads with pliers while assembling the lens. This...
Thank you for everyone's suggestions and such. I still don't have the issue resolved since I don't have any glue or epoxy on hand that will bond to the black metal around the diode. The diode and host still work perfectly so once I have the strain/rotational issue resolved then hopefully I'll be...
You're dead on of course and I didn't pay enough attention even after the warning. The lesson is to pay very careful attention to exactly what's turning when you turn your pliers.
Fortunately the diode can leads are still attached (for now). I'm sure that I fatigued them further when I very slowly and carefully untwisted them. I need to solder the driver leads back on to them which I'm not looking forward to - I've never been good at soldering end-to-end in tight spaces...
Be extremely careful if you attempt to unscrew the large black ring on the G2 model. I unscrewed mine tonight and didn't notice until too late that the entire assembly came out in one piece, twisting the diode leads and breaking the wires off. If you attempt to unscrew the large ring, use a...