Sanwu has been great communicating via email. Same day or next day replies are the norm.
"live chat" is pretty much a bullshit move even with giant companies, some dumb wannabe-ai algo that may eventually redirect to a third-party CS centre with low credential 0-expertise. . . I rant...
Everything is alright as far as I can tell. In fact, no matter what's going on, Francis has been great to talk with (and I'm a tricky customer, being between america (N) and africa! )
Is everything alright over at Sanwu? I wonder what with all the complexity of PRC these days... My first laser from Sanwu was/is TOTALLY AWEsoMe. But, now, I am going quite a while without a reply (on a second laser, of course much more of one!).
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