Solved Issue.

[José Luciano]

Solved issue.

 

[GSS]

Did you try contacting them first?
Call them during their business hours by phone as iv'e talked to the owner Jack directly before.

 

[CurtisOliver]

That laser looks faulty. Like GSS said, contact Optotronics and they will help you out.
They will likely send you another unit.

 

[Encap]

What they said above^^^

Optotronics has and excellent reputation and the owner Jack is a good guy. He will sort out the problem and make it right.

 

[paul1598419]

Yikes! That does look bad. You will have to wait until the holiday is over, but I would definitely contact them and add these photos to your email.